Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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Problem Management User Roles
The out-of-box Problem Management user role descriptions use these security roles, application profiles, and capability words. In order to use Problem Management, you must assign the appropriate user role descriptions to your personnel. If necessary, you can modify these user role descriptions or add new ones.
| User Role | Configuration Management Profile | Security Role | Request Management Profiles | Service Level Management | Profile Contract Management Profile | Capability Words |
|---|---|---|---|---|---|---|
| Problem Manager | DEFAULT |
default problem manager |
Requestor | partial.key change request change task problem management expedite change service desk user.favorites incident management OCMQ OCML | ||
| Problem Coordinator | DEFAULT |
default problem coordinator |
partial.key change request change task problem management expedite change service desk user.favorites incident management | |||
| Problem Analyst | DEFAULT |
default problem analyst |
partial.key change request change task problem management expedite change service desk user.favorites incident management |
Related topics
