Administer > Status and notifications > Message processors > Add additional message processors

Add additional message processors

Applies to User Roles:

System Administrator

By default, Service Manager uses the problem background process to manage all message traffic. If your message queue grows too large, you can add additional message processors to handle the message load.

To add additional message processors, follow these steps:

  1. Create a message processor agent record.
  2. Add the message processors to the System Wide Company record.
  3. Start the message processor processes.

    Tip You can also add your message processors to the startup agent record to have Service Manager automatically start them.

Related topics

Message processors
Add an agent to the startup agent record
Create a message processor agent record
Define which system processes manage message traffic
Start a scheduled process