Implementing version control for your tailoring

Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager provides comprehensive and fully-integrated IT service management through variously customized applications. Although SMA-SM already provides an in-tool revision control based on the individual record, it has always been a challenge to implement version control for customization stacks. As of version 9.33, SMA-SM can integrate with Apache Subversion (SVN) to provide a version control solution for your customized applications.

Note This topic does not cover the basic concept of version control and the usage of Apache Subversion. Please refer to Apache Subversion homepage for details.

In short, it takes three steps to build up your version control process by using SVN:

A system administrator exports all the applications records from SMA-SM and check in the exported files to an SVN server to create a baseline repository.

Developers check out the latest version of the applications records and import them into a local SMA-SM development environment.

Developers customize the applications according to site-specific requirements, and check in the changes to the SVN server.

The following flow chart illustrates your version control process: