Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
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| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
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Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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- Service Level Management procedures
- Create a Service Level Target set record
- Edit a Service Level Target set record
- Add a Service Level Target definition record
- Edit a Service Level Target definition record
- Delete a Service Level Target definition record
- Create a Service Level Agreement record
- Edit a Service Level Agreement record
- Delete a Service Level Agreement record
- Relating Service Level Agreements to records
- Add Service Level Target event business rules
How to add a Service Level Target definition record
You cannot add Service Level Target definition records manually. Service Management automatically creates Service Level Target definitions when you create a Service Level Target set. For more information on the target definitions, see How to create a Service Level Target set record.
Edit any generated record to refine the default values and add target duration information. For Service Level Target sets with a Service request module, you can select or clear the Chat enabled check box to add or delete chat request Service Level Target definitions.
Any Service Level Target definition record remains inactive until you add a duration value and save the record.
Related topics
- Service Level Management procedures
- How to create a Service Level Target set record
- How to edit a Service Level Target set record
- How to edit a Service Level Target definition record
- How to delete a Service Level Target definition record
- How to create a Service Level Agreement record
- How to edit a Service Level Agreement record
- How to delete a Service Level Agreement record
