How to export knowledge articles from Service Manager

Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

You can export knowledge articles from Service Manager and package them to prepare for importing the articles into Service Management.

The exported articles may contain:

embedded images

links between articles

attachments

To export articles from Service Manager:

Note Download the Service Manager – Service Anywhere Knowledge Document Migration tool User Guide and the required UNL file from https://marketplace.microfocus.com/itom/content/service-manager-service-anywhere-knowledge-document-migration-tool. The Service Manager – Service Anywhere Knowledge Document Migration tool User Guide contains detailed instructions about exporting knowledge articles from Service Manager.

In Service Manager, from the drop-down list next to the command line box, select the db script library.

From the drop-down list at the end of the menu bar, select the SM 9.3x.cp.KmMig-SMtoSAW.unl script.

Click Load FG to load the script.

From the drop-down list at the top of the screen, select the sl script library.

In the Name field, enter KMDocument.

From the displayed list, select KMDocumentExport.

Locate the line that contains the export path for the articles. By default, the path is commented out:

//doExport( path );

Uncomment the line and change the path to the location where you want to export the articles. For example:

doExport("C:\\ExportDocument");

Click OK to save the updated script.

Click Execute to run the script.

Service Manager exports all existing articles into the folder that you specified. That folder contains:

an articles folder (containing each exported article as a separate HTML file).
a resources folder (containing associated files, such as embedded images and attachments).
a metadata.xml file (containing information about each knowledge article, including the name, the last time the file was updated, and the attachments that are associated with each article).

Create a ZIP file that contains these three items.