How to download the Knowledge Packaging tool

Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

The Knowledge Packaging tool packages knowledge articles into a ZIP file which can, in turn, be imported into Service Management's Knowledge Management module.

From the main menu, select Build > Knowledge > Articles.

Click Import. The Import articles dialog box opens.

Click the Download Knowledge Packaging Tool link.

Extract the contents of the Knowledge Packaging tool ZIP file into a folder on your local machine (hereinafter: the <Packaging_tool_deployment> folder).

A new folder called saw-article-packaging-tool is created in <Packaging_tool_deployment>.

The downloaded file contains the following folders and files:

Folder	Description
apidocs	Javadoc for the Knowledge Packaging Tool interfaces
bin	Contains JRE 7 (local Java runtime environment)
lib	Contains JAR files: packager.jar other required JAR files: commons-logging-1.1.1.jar, log4j-1.2.17.jar
logs	Empty folder to hold log files created by the packager
src	The folder containing the source code for the Knowledge Packaging Tool
user_impl	Empty folder for your interface implementation
user_lib	Empty folder for additional JAR files needed for your implementation

Folder

Description

apidocs

Javadoc for the Knowledge Packaging Tool interfaces

bin

Contains JRE 7 (local Java runtime environment)

lib

Contains JAR files:

packager.jar
other required JAR files: commons-logging-1.1.1.jar, log4j-1.2.17.jar

logs

Empty folder to hold log files created by the packager

src

The folder containing the source code for the Knowledge Packaging Tool

user_impl

Empty folder for your interface implementation

user_lib

Empty folder for additional JAR files needed for your implementation

File	Description
article_packager.bat	Batch file for running the tool
Service Anywhere Knowledge Packaging Tool.pdf	Guide describing how to use the Knowledge Packaging tool

File

Description

article_packager.bat

Batch file for running the tool

Service Anywhere Knowledge Packaging Tool.pdf

Guide describing how to use the Knowledge Packaging tool

How to download the Knowledge Packaging tool

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