Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
|
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| Either word in a topic |
|
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
|
| A combination of search types | ( ) parentheses |
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- Knowledge Management
- Packaging and importing knowledge articles
- Knowledge Management roles and permissions
- Knowledge/News article workflow
- Knowledge Management procedures
- Create or update a knowledge/news article
- Download the Knowledge Packaging tool
- Quickstart - Package knowledge articles using the Knowledge Packaging tool
- Export knowledge articles from Service Manager
- Import knowledge article packages
- Index SharePoint knowledge articles in Service Management
- Moderate Q&A
- Analyze Self-service portal knowledge searches
- Create a knowledge article based on Service Portal user activity
- Create an offering based on Service Portal user activity
- Localize articles
- Hot Topic Analytics for knowledge articles
- Configure Knowledge Management
Knowledge Management procedures
Knowledge Management procedures help you deal with the complete lifecycle of knowledge articles.
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