Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
|
Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
|
A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
|
|
| Either word in a topic |
|
|
| Topics that do not contain a specific word or phrase |
|
|
| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
|
| A combination of search types | ( ) parentheses |
|
Service Level Management roles
Service Management supports only the Service Level Manager role. If this is your role, you might be responsible for these tasks:
-
Identify stakeholders and customers.
-
Build relationships with internal and external IT and other service groups and other ITIL process groups.
-
Negotiate requirements for Service Level Agreements (SLAs) with customers.
-
Create SLAs.
-
Ensure that service level targets described by the SLA are met.
-
Create service level reports about services.
-
Plan service reviews.
Service Management uses role-based permissions to enable you to complete a task that is appropriate to your role. Tenant Administrators manage and assign these permissions.
Review the individual permission assignments for the Service Level Manager role in Administration > Master Data > People > Roles.
Suggested topic
