Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
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| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
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Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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- Service Level Management
- Service Level Management elements
- Service Level Management roles
- Service Level Agreement workflow
- Service Level Management procedures
- Create a Service Level Target set record
- Edit a Service Level Target set record
- Add a Service Level Target definition record
- Edit a Service Level Target definition record
- Delete a Service Level Target definition record
- Create a Service Level Agreement record
- Edit a Service Level Agreement record
- Delete a Service Level Agreement record
- Relating Service Level Agreements to records
- Add Service Level Target event business rules
- Learn more about Service Level Management
Service Level Management procedures
If you are responsible for creating and monitoring Service Level Targets that measure how well the organization achieves its service goals, you also work with customers to define the Service Level Agreements that describe your service objectives. A Service Level Target set links to a Service Level Agreement.
When you define a Service Level Agreement, you must specify the name of a Service Level Target set that links to the Service Level Agreement.
To define a Service Level Agreement:
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Create a Service Level Agreement that points to the Service Level Target set.
Note
If the Service Management sample data is deployed in your environment, you can see fully working examples of Service Level Management configuration.
Related topics
