Words and Phrases
Service Level Agreement workflow
This section describes the metaphases and subordinate phases in the life cycle of a Service Level Agreement.
The Service Level Agreement workflow relies on business rules. Rules repeat from one phase to another when the end user can make a change to a field affected by a business rule during that phase.
Metaphase: New
The subordinate phase is New.
| Phase | Transition | Description |
|---|---|---|
| New | Automatic |
The starting point for a Service Level Agreement. Next phase: Inactive |
Metaphase: Inactive
The subordinate phase is Inactive.
| Phase | Transition | Description |
|---|---|---|
| Inactive | Manual |
The Service Level Agreement is being edited but is not yet active. Alternatively, it is expired or no longer active but is kept for historic reference. Next phase: Active |
Metaphase: Active (End)
The subordinate phase is Active.
| Phase | Transition |
Description |
|---|---|---|
| Active | Manual |
The Service Level Agreement is fully configured and in operation. Next phase: Inactive |
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