Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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- Change Management
Learn more about changes
Change Management includes the activities necessary for you to control changes to service assets and configuration items across the entire service life cycle. It provides standard methods and procedures to use when implementing all changes.
Service Management's Change Management module helps ensure that your organization:
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Follows a predefined change process.
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Notifies stakeholders at checkpoints in that process.
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Monitors the progress of each change request.
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Notifies stakeholders if deadlines are missed.
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Tracks each change through the appropriate life cycle: simple or complex.
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Adheres to ITIL V3 recommendations for standard, normal, and emergency change requests.
Related topics
