Change Management roles and permissions

Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

There are specific roles associated with Change Management. Service Management uses role-based permissions to enable you to complete a task that is appropriate to your role. System Administrators manage and assign these permissions.

By default, the following roles are assigned to Change Management. These roles support change tracking and process ownership.

Role	Responsibilities
Change Approver	Uses Service Management tools or the Change Advisory Board to approve or deny requested changes. Facilitates Emergency Change Advisory Board (ECAB) meetings.
Change Assignee	Estimates and completes the change work.
Change Coordinator	Creates change records and applies the correct change model and change detail. Schedules changes according to the change plan. Creates the change tasks for building, testing, and implementing a change. Coordinates risk and impact analysis of the change and creates a change plan based on the assessment information. Verifies that the change passes test criteria. Verifies that the change is deployed successfully in the production environment. Evaluates the change and closes the request after implementation. Activates a remediation plan to return the system to its original state if a change implementation fails.
Change Manager	Reviews all changes and forwards them to the assigned change approver. Organizes Change Advisory Board meetings. Updates the change record after approval. Periodically reviews changes in a post-implementation review. Evaluates and executes follow-up actions. Coordinates all activities for the emergency change handling process.
Change Owner	Assesses the validity of the request for change and participates in risk assessment. Closes change requests upon successful implementation. Performs post implementation review. Convenes the ECAB members for emergency change approval. Coordinates with change process experts to schedule build and test activities. Reviews, revises, and updates schedules for emergency and standard changes. Plans change request approvals. Generates CMDB updates to be submitted to Service Asset and Configuration Management for processing.
Change Process Owner	Sponsors and designs the Change Management process. Ensures compliance with enterprise policies. Identifies Key Performance Indicators and monitors metrics. Ensures that the Change Management process integrates with other processes. Champions continual improvement of the Change Management process.
Change Requestor	Submits a formal request for change that includes details of the proposed change.
Change Task Assignee	Estimates and completes the work that the task describes.

Role

Responsibilities

Change Approver

Uses Service Management tools or the Change Advisory Board to approve or deny requested changes.
Facilitates Emergency Change Advisory Board (ECAB) meetings.

Change Assignee

Estimates and completes the change work.

Change Coordinator

Creates change records and applies the correct change model and change detail.
Schedules changes according to the change plan. Creates the change tasks for building, testing, and implementing a change.
Coordinates risk and impact analysis of the change and creates a change plan based on the assessment information.
Verifies that the change passes test criteria.
Verifies that the change is deployed successfully in the production environment.
Evaluates the change and closes the request after implementation.
Activates a remediation plan to return the system to its original state if a change implementation fails.

Change Manager

Reviews all changes and forwards them to the assigned change approver.
Organizes Change Advisory Board meetings.
Updates the change record after approval.
Periodically reviews changes in a post-implementation review.
Evaluates and executes follow-up actions.
Coordinates all activities for the emergency change handling process.

Change Owner

Assesses the validity of the request for change and participates in risk assessment.
Closes change requests upon successful implementation.
Performs post implementation review.
Convenes the ECAB members for emergency change approval.
Coordinates with change process experts to schedule build and test activities.
Reviews, revises, and updates schedules for emergency and standard changes.
Plans change request approvals.
Generates CMDB updates to be submitted to Service Asset and Configuration Management for processing.

Change Process Owner

Sponsors and designs the Change Management process.
Ensures compliance with enterprise policies.
Identifies Key Performance Indicators and monitors metrics.
Ensures that the Change Management process integrates with other processes.
Champions continual improvement of the Change Management process.

Change Requestor

Submits a formal request for change that includes details of the proposed change.

Change Task Assignee

Estimates and completes the work that the task describes.

Review the individual permission assignments for each role in Administration > Master Data > People > Roles.