Change Management

Change Management enables you to control changes to baseline service assets and configuration items across the entire service life cycle.

Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

The Service Management Change Management module:

Helps you create and manage requests for change (RFC) to the service assets and configured items registered in your organization's configuration management database.

Provides standard methods and procedures, including out-of-the-box templates and change models, for you to use to implement changes.

Automates the approval process, and eliminates the need for memos, email, and phone calls.

Includes the Change Calendar, which allows you to view, schedule, and manage changes in a Gantt chart.

Includes Change Analytics, which analyzes change management performance, offers insights, and suggests possible methods of improvement.

Note If you work with data domains and you want to manually change existing domain assignments, you must first add the Data domains field to the relevant forms. For more information on adding fields to forms, see How to edit a form. For more information on data domains, see Data domain segmentation.