Reservations

Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

In Service Management, reservations help you efficiently identify and pre-allocate appropriate assets to match requests in your organization.

Essentially there are multiple parts to the reservations feature.

One is the reservations record attached to an asset (for example, a device or an infrastructure & peripheral asset) which displays basic information about a reservation.

Another is the capability to configure Service Management so that, where appropriate, requests are automatically fulfilled by matching, identifying, and reserving suitable assets.

This capability is enabled by knitting together with Reservations several other features of Service Management, such as:

In SACM: Stockroom Management and Asset Models
In Service Catalog Management: Offerings and the Task Plan
In Service Request Management: Requests
Reservations business rules

Note A user with the appropriate permissions, such as a Stockroom Admin or Asset & Configuration Administrator, can have an overview of reservations through the Reservations list view. To view this, from the main menu, select Build > Service Asset and Configuration Management (SACM). From the SACM Home menu, select Reservations.