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Purchase order line transition rules

The following information identifies each supported transition in the purchase order line workflow.

The Action or Condition column in the tables for each phase, show fields that contain data either entered by the end user or automatically provided by Service Management. At the start of each phase, Service Management verifies that the user-defined values set in the last phase are unchanged. If there is a change, the record can return to a prior phase or repeat an action.

All purchase order lines begin with the New phase.

New phase

Event Action or Condition
Before change

Service Management action:

  • Set the asset model value as the asset model of the product catalog item in the New phase when asset model is empty.

Purchase orders transit from New to the Issued, Suspended or Canceled phase.

Issued phase

Event Action or Condition
After change

Service Management action:

  • Subtract the purchase order line order quantity from the purchase order total quantity when the purchase order line is canceled.

  • Subtract the purchase order line total cost from the purchase order total cost when the purchase order line is canceled.