Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Search for | Example | Results |
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A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Search for | Operator | Example |
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Two or more words in the same topic |
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Either word in a topic |
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Topics that do not contain a specific word or phrase |
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Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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A combination of search types | ( ) parentheses |
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Create and manage purchase order lines
A purchase order line is used to specify the detailed information about the individual items to order. A purchase order can include a set of purchase order lines.
View a purchase order line
To view a purchase order line, follow these steps:
- From the main menu, select Build > Procurement > Purchase Order Lines. Service Management displays a list of purchase order lines.
- Select the check box of a purchase order line record to view the summary on the right-handed preview pane, or click the ID link to view the details.
Create a new purchase order line
Note You can add purchase order lines only for a purchase order with New phase.
To add purchase order lines for suspended purchase orders, move the purchase order to the New phase first.
To add purchase order lines for issued purchase orders, move the purchase order to the Suspended phase first and then New.
To create a new purchase order line, follow these steps:
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From the main menu, select Build > Procurement > Purchase Order Lines.
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Click New.
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Fill in the form.
Field
Description
Title
Mandatory. Specify the name of the purchase order line.
Purchase order
Mandatory. Select the purchase order for which the purchase order line is intended.
Ordered quantity
Mandatory. Specify the quantity to order.
Vendor
Read-only. This field is automatically populated once Purchase order is defined.
Asset model
Specify the asset model of the item to order.
Product offering
Specify the desired product offering.
Vendor catalog item
Specify the desired vendor catalog item.
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Click SAVE, SAVE & ADD ANOTHER, SAVE & EDIT or CANCEL as needed.
Alternatively, you can create a purchase order line from a purchase order record. To do this, follow these steps:
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From the main menu, select Build > Procurement > Purchase Orders. Service Management displays a list of purchase orders.
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Open the desired purchase order record to which you want to add the purchase order line.
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Click the Purchase order line tab.
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Click New.
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Fill in the form.
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Click SAVE.
Update a purchase order line
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From the main menu, select Build > Procurement > Purchase Order Lines. Service Management displays a list of purchase order lines.
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Open the desired record.
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By default, the purchase order line record is displayed with the General tab selected. Click the tab you want to update.
Tab Description General Displays general information about the current record. For more information, see General tab.
Workflow Displays the predefined purchase order line workflow. Fore more information, see Purchase order line workflow. Receiving line Displays the receiving lines associated with this purchase order line. Discussions Displays any relevant conversations about the current record. For more information about discussions, see Discussions. History Displays changes to the selected record. For more information about history, see History. Section Description General details Displays general information about the current record.
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Title
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Description
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Purchase order
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Vendor
Purchase product This section includes the following fields:
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Product offering
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Asset model: read-only. Displays the value of Asset model defined in the associated product offering (if set).
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Vendor catalog item: read-only. Displays the value of Vendor catalog item defined in the associated product offering (if set)
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UOM: unit of measurement
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Vendor SKU number
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Ordered quantity
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Received quantity
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Remaining quantity
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Received time
Cost This section includes the following fields:
- Cost type: By default, the cost type(if any) specified in the related asset model record.
- Cost center: By default, the cost center of the product offering request submitter, if any.
- List unit price: The price at which the item retails, not including discounts. If the system creates the purchase order from the service catalog ordering process, the purchase order line item inherits the list price from the associated vendor catalog item.
- Order unit price: The cost of a single product model, including discounts. If the system creates the purchase order from the service catalog ordering process, the purchase order line item inherits the cost from the associated vendor catalog item Vendor Price.
- Total cost: The cost of a single product model unit price/cost multiplied by the value specified in Quantity.
- Currency
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Modify the fields as needed.
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Click Save on the toolbar.