Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
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Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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Known Issues and Workarounds
Error during the installation of Operations Connector on Operations Connector 10.11
Symptom
When installing the Operations Connector on Operations Connector 10.11, the installation fails due to a prerequisite check of Operations Connector. The installation checks whether the Operations Connector is installed on the system. This check fails because of the name change of the framework from BSM Connector to Operations Connector.
Action
For Operations Connector 10.11, to install the Operations Connector, run the following command:
<Connector_Installer.exe> -DSKIPCHECKS=true
Before Contacting Software Support
If you cannot solve your issue, report it. Before contacting Software Support, make sure that:
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You have performed the general checks.
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You have collected relevant data that might be required to send to Software Support: a description of your problem, characteristics of your environment, related entries logged in the operating system event log or in the Operations Connector log files.
The Software Support personnel will then provide you with further instructions. Among other things, you may be asked to change the Operations Connector logging severity level, to repeat or perform particular operations in your Operations Connector environment, and to collect specific data from your system and send them to service provider.
To contact Software Support, see the web site at https://softwaresupport.softwaregrp.com.
Related topics
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