Integrate > Systems Insight Manager > Troubleshoot > Product Processes and Services

Product Processes and Services

Before you start inspecting the OpsCx for SIM log files, check which of the product's services are started and how many of their core processes are running.

The core process of each of the two OpsCx for SIM integration services is genintd. The following example excerpt taken from the operating system process table shows the two running genintd processes, indicating that collection of two kinds of Systems Insight Manager entities is currently taking place. The excerpt originates from a Windows system:

[...]

Genintd.exe 2788 Running  SYSTEM  00  5,032K  BSM Connector - Generic Integrator

Genintd.exe 3036 Running  SYSTEM  00  2,512K  BSM Connector - Generic Integrator

[...]

On the other hand, the event and topology integration services use different names from which their purpose is apparent. The following example excerpt taken from the ovc -status command output indicates that both integration services are running. The excerpt originates from a Linux system:

[...]

sime     HPBsmIntSIM Events     BSMINT,SIM   (2024)  Running

simt     HPBsmIntSIM Topology   BSMINT,SIM   (3216)  Running

[...]