Search for servers based on agent information

You can also perform an advanced search and specify the search criteria as Agent Discovery Date, Agent Encoding, Agent Reporting, Agent Status or Agent Version.

You can access Agent reporting information in Server Properties by using advanced search.

If the Agent experiences an error in reporting, or has not reported within 24 hours, you can run a communication test to troubleshoot the problem. See Run server communication tests for more information.

If you modify the server hardware, it could take up to 12 hours for the change to appear in the SA Client user interface, depending on the time that the agent for that server contacted the core.

If you install or uninstall software on a managed server outside of Server Automation, it could take up to 24 hours for the change to appear in the SA Client user interface. For example, if you update the Microsoft Patch Database, it could take up to 24 hours for all managed servers to display whether they need new patches based on the updated Microsoft Patch Database.

In some cases, not all of a server’s hardware information is reported. For example, if the agent was installed with its default settings, not all hardware information is reported to the SA Client until an hour after the agent is installed. There also might be a problem retrieving certain hardware information, such as a disk failure, that could prevent some hardware information from being reported. In these cases, the server’s property page lists unreported information as not set.