Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
|A single word||
||Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".|
You can specify that the search results contain a specific phrase.
Topics that contain the literal phrase "cat food" and all its grammatical variations.
Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.
Two or more words in the same topic
|Either word in a topic||
|Topics that do not contain a specific word or phrase||
|Topics that contain one string and do not contain another||
|A combination of search types||
- Get started
- Service Manager modes: Classic, Codeless, and Hybrid
- About Service Manager
- Accessing Service Manager
- List and detail toolbars
- To Do list
- Searching records
- Navigating the UI
- Views and favorites
- Editing records
Views and favorites
Views and favorites enable you to define and save a query. For example, the following out–of–box views or favorites are queries that generate record lists:
- Calls I opened
- High priority problems
- All my approvals
- My tasks
- Active contracts
- All my open requests
When you display the contents of a view or favorite, the query that is associated with it automatically runs and produces the list of records that meet the query criteria. Favorites appear in the System Navigator under Favorites and Dashboards. Views appear as queues within most HPE Service Manager applications. Whether you access the record list from Favorites and Dashboards, or a view from an application, the list of records in each is identical.
You can create favorites if you have the user.favorites capability word in your profile. You can share favorites with other users if you have the public.favorites capability word in your profile. Service Manager stores favorites as unique records in the inbox table.
We welcome your comments!
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Help Topic ID: