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- Service Manager integration methods and tools
- HPE Change Configuration and Release Management (CCRM)
- SAP Solution Manager
- HPE Project and Portfolio Management Center (PPM)
- HPE Application Lifecycle Management/Quality Center (ALM/QC)
- HPE Release Control (RC)
- HPE Universal CMDB (UCMDB)
- HPE Operations Orchestration (OO)
- HPE Business Service Management (BSM)
- HPE Operations Manager i (OMi)
- Computer Telephony Integration (CTI) with the Web client
- Case Exchange framework
HPE Business Service Management (BSM)
HPE Business Service Management (BSM) is an end-to-end management solution portfolio that integrates network, server, application, and business transaction monitoring to help improve IT operations efficiency while delivering high-quality services. BSM Operations Manager i (OMi) optimizes event management, identifying cause/symptom relationships between events, and reduces operational expenditures. Refer to the HPE Business Service Management (BSM) documentation for more information.
- Incident Exchange (OMi - SM) integration
- BSM Business Impact Report (BIR)
- SM-BSM downtime synchronization
Incident Exchange (OMi - SM) integration
Incident Exchange (OMi - SM) integration setup
BSM Business Impact Report (BIR)
BSM Business Impact Report integration setup
SM-BSM downtime synchronization setup
Add an integration instance for each Operations Manager i (OMi) server
Enable LW-SSO for the Incident Exchange (OMi - SM) integration
Add a BSM Business Impact Reports integration
Enable LW-SSO for the Business Impact Report (BIR) integration
Add an instance in Service Manager Integration Suite (SMIS)
Tailor Service Manager to handle phase change
Set up integration in BSM
Set up integration in HPE Universal CMDB
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