Troubleshoot > HPE Service Manager Doctor

HPE Service Manager Doctor

HPE Service Manager Doctor enables support engineers to collect configuration and diagnosis data from Service Manager. This tool eliminates the need of excessive exchanges of emails between support engineers and customers before engineers can have all needed information to analyze a reported incident.

This tool collects these types of information:

  • SM server configurations and reports

  • Operating system configurations

  • Database configurations on the database server

  • Service Manager server logs

  • List of files in the %SM_HOME%RUN, %SM_HOME%RUN/lib/endorsed, and %SM_HOME%RUN/lib folders

  • Additional configurable data collected by third-party tools, such as and generateSchema.sql