Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
|A single word||
||Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".|
You can specify that the search results contain a specific phrase.
Topics that contain the literal phrase "cat food" and all its grammatical variations.
Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.
Two or more words in the same topic
|Either word in a topic||
|Topics that do not contain a specific word or phrase||
|Topics that contain one string and do not contain another||
|A combination of search types||
- Service Manager integration methods and tools
- HPE Change Configuration and Release Management (CCRM)
- SAP Solution Manager
- HPE Project and Portfolio Management Center (PPM)
- HPE Application Lifecycle Management/Quality Center (ALM/QC)
- HPE Release Control (RC)
- HPE Universal CMDB (UCMDB)
- HPE Operations Orchestration (OO)
- HPE Business Service Management (BSM)
- HPE Operations Manager i (OMi)
- Computer Telephony Integration (CTI) with the Web client
- Case Exchange framework
SAP Solution Manager
The integration of SAP Solution Manager Service Desk with HPE Service Manager provides a cohesive Incident and Service Request Management solution for the entire enterprise, resulting in higher enterprise availability, improved service quality and reduced IT costs.
HPE Incident Exchange builds a dynamic link between HPE Service Manager Software and SAP Solution Manager Service Desk and improves the Incident and Service Request Management Process throughout the entire enterprise. HPE Incident Exchange offers dynamic integration between HPE Service Manager and SAP Solution Manager Service Desk for improved incident workflow.
The interface to exchange support messages between HPE Service Manager and SAP Solution Manager Service Desk was designed and developed jointly by HPE and SAP and is certified by SAP.
For details, see the HPE Service Manager Exchange with SAP Solution Manager Installation and Administration Guide and the HPE Service Manager Exchange with SAP Solution Manager User Guide.
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