Release highlights for Service Manager 9.51 Codeless

Updated December 23, 2016

This release of Service Manager 9.51 introduces the following features and functionality:

  • The Service Manager Service Portal installation mechanism is enhanced to allow offline installation on Red Hat Linux systems
  • Service Manager Service Portal order numbers and request numbers are synchronized to Service Manager interaction records, and attachments can be exchanged between Service Manager Service Portal and Service Manager
  • Changes to Smart Search indexing create performance improvements and add new functionality
  • The Smart Search virtual agent can now suggest documents from sources other than Knowledge Management and Service Catalog
  • The Service Manager UI is enhanced to provide a unified experience between the Command box, Quick Search, and Smart Search
  • Ability to enable language selection on the SRC login page

Previous versions:


Revision history

Changes since the initial release to this document are listed in the table below:

Date Change summary
December 26, 2016 Initial release

Documentation library

In addition to this online resource, a number of Service Manager 9.51 documents are available as printable PDFs.


Additional resources