Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.51

Get started > Searching records

Searching records

HPE Service Manager enables you to search for records and content in a number of ways.

Advanced Search

Advanced Search enables you to search for a record or group of records in a table. The Advanced Search form enables you to specify a range of search criteria to narrow a search.

Note The tables in which you can perform an Advanced Search depend upon the access rights that you are assigned. For example, if you have limited rights, you may be limited to searches in interaction records or incident records only. However, a system administrator can search most, if not all, tables that are available for record searches.

Quick Search

Quick Search enables you to search for individual records directly from the Service Manager UI. To access the Quick Search search line, click the Command icon on the top right of the Service Manager UI, and then click the Command/Search line toggle button.

Note The Command/Search line toggle button is available in the web client only and is disabled by default.

Smart Search

You can search for content from a range of sources inside and outside of Service Manager by using Smart Search. To access the Smart Search search box, click the Smart Search icon on the top right of the Service Manager UI.

Note The Smart Search icon is displayed only to customers who have Smart Analytics enabled.

For more information about how to use these search methods, see the Related Tasks, below.

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