Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.51

Integrate > HPE Change Configuration and Release Management (CCRM)

HPE Change Configuration and Release Management (CCRM)

HPE Service Manager is part of the HPE Change Configuration and Release Management (CCRM) solution. CCRM enables the enterprise IT organization to do the following:

Provide the structure and formal workflow necessary to implement changes
Reduce the risk of making changes by providing an accurate picture of IT infrastructure, as well as the impact any change may have on IT services
Enable early detection of unplanned changes
Maintain an accurate record of IT infrastructure

To minimize incidents that result from unplanned or improperly planned changes to the organization, an IT organization must be able to respond in the following ways to change drivers:

Proactively: to provide benefits to the organization, either through lower total cost of ownership (TCO), or by providing options that enable business to develop
Reactively: to resolve errors that impact the level of services that are provided

CCRM offers a solution comprised of three integrated HPE products:

Service Manager automates and standardizes the change process in accordance with ITIL best practices—from request through release and review.
Release Control plays a role at a specific point in the process as a decision-support tool; it includes risk analysis, impact assessment, collision detection, and forward schedule of changes.
Universal CMDB consists of a rich business-service-oriented data model with built-in discovery of configuration items (CIs) and configuration item dependencies, visualization and mapping of business services, and tracking of configuration changes.

CCRM also offers an automation extension to automate change requests (via HPE Operations Orchestration (OO)) and another extension to provide dashboard views of assigned request status as well as comparisons between current projects and staffing profiles (via HPE PPM Center).

For more information about CCRM, see the CCRM documentation available with the Service Manager documentation from HPE Software Support Online.

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