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- Upgrade
- Introduction
- Upgrade the platform components
- Upgrade the applications from a version earlier than 9.50
- Process of a major upgrade
- Upgrade the applications
- Applications major upgrade overview
- Planning an upgrade
- Upgrade tasks on the development environment
- Upgrade tasks on the test environment
- Upgrade tasks on the production environment
- Appendix A: Additional manual migration tasks on Service Manager 9.51 Hybrid
- Appendix B: Data migration
- Appendix C: Run the SQL compare utility
- Appendix D: Troubleshooting
- Upgrade the applications from version 9.50
- Upgrade the language packs
Upgrade the applications from a version earlier than 9.50
You can use the HPE Service Manager 9.51 Upgrade Utility to perform a major upgrade and upgrade your HPE Service Manager applications from SM9.3x/9.4x to SM9.51.
Important The Upgrade Utility supports language pack upgrade for the following 16 languages: Arabic, French, German, Italian, Japanese, Russian, Simplified Chinese, Spanish, Brazilian Portuguese, Czech, Dutch, Hebrew, Hungarian, Korean, Polish, and Turkish. The content added or updated in the SM 9.51 release is localized only for the first eight languages. You can localize the English content for the rest of the languages through self localization.
Topics in this section include:
Applications major upgrade overview
Applications upgrade lifecycle
How does customization affect the upgrade process?
Step 1: Identify the upgrade resources
Step 2: Meet the software requirements
Step 3: Perform a system health check
Step 4: Create development and test environment
Step 5: Develop an upgrade strategy
Step 6: Meet RDBMS conversion requirements
Upgrade tasks on the development environment
Step 1: Duplicate the production environment
Step 2: Upgrade server and client
Step 3: Perform preparatory tasks
Step 4: Load the applications upgrade files
Step 5: Run the Upgrade Utility
Step 6: View the upgrade results
Step 7: Manage the upgrade result data
Step 10: Perform additional manual tasks
Step 11: Migrate Process Designer data
Step 12: Return the system to normal operation
Step 13: Test the development environment
Step 15: Build a custom upgrade
Upgrade tasks on the test environment
Step 1: Apply the custom upgrade to the test environment
Step 2: Perform additional manual tasks
Step 3: Migrate Process Designer data
Step 4: Test the test environment
Upgrade tasks on the production environment
Step 1: Apply the custom upgrade to the production environment
Step 2: Perform additional manual tasks
Step 3: Migrate Process Designer data
Step 4: Test the production environment
Appendix A: Additional manual migration tasks on Service Manager 9.51 Hybrid
Mandatory manual migration tasks
Optional manual migration tasks
Field mapping and value mapping
Out-of-box data migration settings
Appendix C: Run the SQL compare utility
determine_the_correct_structure
Troubleshooting: SQL Compare cannot run for unsupported version
Troubleshooting: Applying upgrade cannot run for unsupported version
Troubleshooting: Some data files are missing from the Upgrade Utility package
Troubleshooting: The Upgrade Utility appears to stop responding
Troubleshooting: The client session was terminated during an upgrade
Troubleshooting: Unexpected errors during an upgrade
Troubleshooting: Upgrade failed with a "Not enough shared memory available" error
Troubleshooting: Database transaction log full
Troubleshooting: Integrations do not work after an application upgrade
Troubleshooting: Automatic merge fails
Troubleshooting: Unable to open and view the upgrade results after upgrade
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