Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Search for | Example | Results |
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A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Search for | Operator | Example |
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Two or more words in the same topic |
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Either word in a topic |
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Topics that do not contain a specific word or phrase |
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Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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A combination of search types | ( ) parentheses |
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- Install
- Deployment architecture
- Recommended installation order
- Support matrix
- Download the Service Manager installation packages
- Prepare your RDBMS
- Install the Service Manager Server
- Install the Service Manager Windows Client
- Install the Service Manager web tier
- Install language packs
- Install and set up Service Manager Service Portal
- Install Service Request Catalog (SRC)
- Install the Mobile Applications client
- Install and configure Smart Analytics
- Install and configure the Solr Search Engine
- Install Service Manager Collaboration
- Set up a replicated reporting database
- Set up legacy integrations
- Install and configure the HPE Identity Manager service
- Install the Service Manager Help Center
Download the Service Manager installation files
Download the installation packages required for Service Manager 9.51.
Download the SM9.50 installation packages
If you have not already done so, download the installation packages for the following components:
- SM Server
- Language packs
- Solr Search Engine and KM Import Utility
- HPE Identity Manager (IdM) service
- Crystal Reports
For download links, contact your HPE representative.
Download the SM9.51 installation packages
The Service Manager 9.51 installation files are released as the packages described in the following table. You can download them from the HPE Software Support Online (SSO) website.
Package(s) | Components |
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sm9.51.xxxx_Windows_Server.zip sm9.51.xxxx_Linux-x86.tar |
Server patch (Windows and Linux) |
sm9.51.xxxx_Application.zip |
Applications Patch Manager |
sm9.51.xxxx_LanguagePack.zip | Language Pack patch |
sm9.51.xxxx_UP.zip | Application Upgrade Utility |
sm9.51.xxxx_Web_Tier.zip |
Web Tier |
sm9.51.xxxx_Windows_Client.zip |
Windows Client |
sm9.51.xxxx_Mobility.zip | Mobility Client |
sm9.51.xxxx_SRC.zip | Service Request Catalog (SRC) |
propel_complete_installer.zip | Service Manager Service Portal |
sm9.51.xxxx_ChatServer.zip sm9.51.xxxx_ChatUI.war sm9.51.xxxx_ChatMSVC.zip |
Collaboration Chat Server, Chat UI, and Chat Service |
sm9.51.xxxx_KM.zip | Knowledge Management (KM) patch |
sm9.51.xxxx_SmartAnalytics_Windows.zip sm9.51.xxxx_SmartAnalytics_Linux.zip |
Smart Analytics (Windows and Linux) |
sm9.51.xxxx_Redistributables.zip | Service Manager (including SRC) open source and third-party redistributables package |
sm9.51.xxxx _SMSP_Redistributables.tgz |
Service Manager Service Portal open source and third-party redistributables package |
sm9.51.xxxx_OLT.zip |
Service Manager Open Localization Toolkit patch This patch provides the configuration file required for Service Manager 9.51. |
Note In the table above, xxxx represents the build number of the corresponding package.
We welcome your comments!
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