Install > Download the Service Manager installation files

Download the Service Manager installation files

Download the installation packages required for Service Manager 9.51.

Download the SM9.50 installation packages

If you have not already done so, download the installation packages for the following components:

  • SM Server
  • Language packs
  • Solr Search Engine and KM Import Utility
  • HPE Identity Manager (IdM) service
  • Crystal Reports

For download links, contact your HPE representative.

Download the SM9.51 installation packages

The Service Manager 9.51 installation files are released as the packages described in the following table. You can download them from the HPE Software Support Online (SSO) website.

Package(s) Components

sm9.51.xxxx_Windows_Server.zip

sm9.51.xxxx_Linux-x86.tar

Server patch (Windows and Linux)

sm9.51.xxxx_Application.zip

Applications Patch Manager
sm9.51.xxxx_LanguagePack.zip Language Pack patch
sm9.51.xxxx_UP.zip Application Upgrade Utility

sm9.51.xxxx_Web_Tier.zip

Web Tier

sm9.51.xxxx_Windows_Client.zip

Windows Client
sm9.51.xxxx_Mobility.zip Mobility Client
sm9.51.xxxx_SRC.zip Service Request Catalog (SRC)
propel_complete_installer.zip Service Manager Service Portal

sm9.51.xxxx_ChatServer.zip

sm9.51.xxxx_ChatUI.war

sm9.51.xxxx_ChatMSVC.zip

Collaboration Chat Server, Chat UI, and Chat Service
sm9.51.xxxx_KM.zip Knowledge Management (KM) patch

sm9.51.xxxx_SmartAnalytics_Windows.zip

sm9.51.xxxx_SmartAnalytics_Linux.zip

Smart Analytics (Windows and Linux)
sm9.51.xxxx_Redistributables.zip Service Manager (including SRC) open source and third-party redistributables package
sm9.51.xxxx _SMSP_Redistributables.tgz

Service Manager Service Portal open source and third-party redistributables package

sm9.51.xxxx_OLT.zip

Service Manager Open Localization Toolkit patch

This patch provides the configuration file required for Service Manager 9.51.

Note In the table above, xxxx represents the build number of the corresponding package.