Assignment Group

Status All
Rule Set Notification is triggered when only Assignment Group is populated or updated and Assignee field is blank
Notification name(notification definition table) Problem Assignment
Recipients Assignment Group members
Subject Problem %S (Problem number) has been assigned to you
Format

NOTE: SYSTEM GENERATED EMAIL, PLEASE DO NOT REPLY. FOR MORE INFORMATION REFER TO THE PROBLEM RECORD IN THE SYSTEM.

Dear Sir/Madam,

Problem %S (Problem number) is assigned to %S (Assignment Group name) Group. Identify an assignee to work on the Problem.

Problem details are as follows:

Title:

Phase:

Category:

Subcategory:

Priority:

Description:

Click here to go to the Problem record (provide the link to Problem record)

 

Thanks and regards,

HPE Service Manager