Known Error Created

Status All
Rule Set Notification is triggered when Known Error checkbox is checked
Notification name(notification definition table) KE created
Recipients To: Problem Manager, Problem Coordinator, Assignee, Requestor (Opened By)
Subject Known Error %S (Problem number) has been created
Format

NOTE: SYSTEM GENERATED EMAIL, PLEASE DO NOT REPLY. FOR MORE INFORMATION REFER TO THE PROBLEM RECORD IN THE SYSTEM.

Dear Sir/Madam,

A Known Error record %S (Problem number) has been created

Known Error details are as follows:

Title:

Category:

Description:

Root Cause:

Workaround:

Click here to go to the Known Error record (provide the link to Problem record)

 

Thanks and regards,

HPE Service Manager