Resolution

Status Resolved
Rule Set Notification is triggered when the status is moved to Resolved
Notification name(notification definition table) Problem Resolution
Recipients To: Problem Coordinator, Requestor (Opened By)
Subject Problem %S (Problem number) is resolved
Format

NOTE: SYSTEM GENERATED EMAIL, PLEASE DO NOT REPLY. FOR MORE INFORMATION REFER TO THE PROBLEM RECORD IN THE SYSTEM.

Dear Sir/Madam,

The Problem %S (Problem number) has been resolved. Kindly verify the same to confirm.

Problem details are as follows:

Title:

Category:

Description:

Root Cause:

Solution:

Click here to go to the Problem record (provide the link to Problem record)

 

Thanks and regards,

HPE Service Manager