Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.51

Root Cause Found

Status	All
Rule Set	Notification is triggered when Root Cause field is populated
Notification name(notification definition table)	Root Cause Identified
Recipients	To: Problem Coordinator, Requestor (Opened By)
Subject	Root Cause has been identified for Problem %S (Problem number)
Format	NOTE: SYSTEM GENERATED EMAIL, PLEASE DO NOT REPLY. FOR MORE INFORMATION REFER TO THE PROBLEM RECORD IN THE SYSTEM. Dear Sir/Madam, Root Cause has been identified for the Problem %S (Problem number). Problem and Root Cause details are as follows: Title: Category: Description: Root Cause: Click here to go to the Problem record (provide the link to Problem record) Thanks and regards, HPE Service Manager