Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.52

Develop > Processes and Best Practices Guide > Change Management Overview > Change Management process overview > Change Management categories

Change Management categories

Service Manager Categories classify and define the type of change requested. Each category has its own workflow process. The steps of the workflow are represented by the phases and tasks within the phase. Service Manager requires that every change has a change category and phase, but tasks are optional.

Service Manager provides three out-of-box categories you can use to classify the changes in your business. The following table describes the out-of-box Change Management categories.

Change Management categories
Category	Description
Change Proposal	A Change Proposal is a high-level description of the suggestion or request for a new or changed service, in order to ensure that potential conflicts for resources or other issues are identified. For example, major changes that involve significant cost, risk or organizational impact are usually initiated by a change proposal.
Emergency Change	Emergency changes are the change processes to be applied in the production environment during emergency situations like service outage.
Normal Change	A Normal Change is a change that is categorized, prioritized, planned and that follows all approvals before deployment. Normal Changes can be further categorized as Major RFC, Significant RFC, and Minor RFC.
Standard Change	A Standard Change is a pre-authorized Change that is of low risk, relatively common and follows a standard procedure.

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