Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.52

Develop > Processes and Best Practices Guide > Change Management Overview > Change Management process overview > Change categories and phases

Change categories and phases

Change Management uses categories to classify the type of change requested. Out-of-box, each change type has its own category that defines the workflow and phases needed to satisfy the change request. They are described in detail in the following sections.

The best practice process flows shipped with the Process Designer framework introduce four processes: Change Proposal, Standard, Normal and Emergency changes, which correspond to the "Change Proposal", "Standard Change", "Normal Change"and "Emergency Change" categories. This is a change with previous releases of Service Manager where at the category-level more specific changes were classified, such as Hardware or Software. They are added to any existing categories including any previous out-of-box categories that may still exist in the system.

As an administrator of the Service Manager application, you can use the default categories shipped with the product, or create new categories to match your business requirements.

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