Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Search for | Example | Results |
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A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Search for | Operator | Example |
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Two or more words in the same topic |
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Either word in a topic |
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Topics that do not contain a specific word or phrase |
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Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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A combination of search types | ( ) parentheses |
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Enable Process Designer role-based security
Service Manager Classic modules use the profile-based security model. This is enabled by using the module-specific application (for example, rca.setup.globals for Problem Management) in the object record, and set by the user in the operator table. The settings are stored in module-specific tables (for example, rcenv for Problem Management).
Process Designer provides a common role-base security model. This is enabled by using the secRoleBasedAccess application in the object record, and set by the user in the operator table.
The settings are stored in the secArea, secRights, and secRole tables. The security area is specified in the datadict record.
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