Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.52

Administer > Service Manager maintenance tasks > Areas of maintenance tasks > Documentation tasks

Documentation tasks

The following table lists maintenance tasks that the System Administrator needs to perform in the Documentation area. For information about other areas, see Areas of maintenance tasks.

Event or frequency	Task	Automatable
Before going to production	Document fallback procedures	No
On demand	Document the application of patches, hotfixes, and custom tailoring	No
On demand	Document all automated administrative tasks	No
After modifying credentials	Document credentials in a safe place	No

Document fallback procedures

All fallback strategies must be documented to cover their applicable scenarios, precautions to be taken, and restoration procedures, so that they are available when needed.

Document the application of patches, hotfixes, and custom tailoring

The administrator is responsible for documenting all changes applied to the system, such as the application of patches and hotfixes, or custom tailoring releases. This includes the following information:

Date and time of the application
Information about the change
Status after the application (error or warning messages, and results of initial functionality tests)

This document is required for analysis if an issue is observed.

Note The standard question from HPE Software Support engineers about the last change before first observation is directly referring to this document.

Document all automated administrative tasks

Diligence in implementation, documentation, and maintenance of these automated tasks is important because changes of the system configuration, or tailoring may directly result in a requirement to modify automated maintenance tasks as well.

Document credentials in a safe place

Service Manager automatically encrypts credentials in configuration files and in the Service Manager Integration Suite (SMIS) configuration. Therefore, credentials can no more be looked up from these files or SMIS.

These credentials include credentials for the relational database, LDAP server, SSL keystore files, or external applications that Service Manager integrates with.

To address the risk of not being able to access required resources because of failure, document all credentials in a secure place.

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