Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.52

Administer > Service Manager maintenance tasks > Areas of maintenance tasks > Functional monitoring tasks

Functional monitoring tasks

The following table lists maintenance tasks that a System Administrator needs to perform in the Functional Monitoring area. For information about other areas, see Areas of maintenance tasks.

Event or frequency	Task	Automatable
Quarterly	Validate timezone records	No
Quarterly	Update the calholiday table	No
Weekly	Review the reportscheduleHistory dbdict	No

Validate timezone records

Review and update timezone records for approaching changes to the start or end dates of daylight savings. Additionally, verify that the tzfile records for your time zone are built far enough into the future.

Update the calholiday table

Verify that the holidays table (the calholiday dbdict) is maintained. As holidays are used to calculate SLA alerts and breaches, make sure this table is always maintained at a minimum from now until the longest SLA agreement.

Review the reportscheduleHistory dbdict

When using the Reporting Module, reporting tasks create reports and dashboards and send notifications. All these tasks are recreated in the reportscheduleTasks dbdict and after execution moved into the reportscheduleHistory dbdict.

Review this dbdict for tasks that were not executed successfully. It is helpful to add the “Succeed” field by using the Modify Columns option to the record list view. After review, decide on corrective actions and cleanup.

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