Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.52

Administer > Database administration > Data persistence > IR Expert > IR Expert tasks > Copy information from a query to a source record

Copy information from a query to a source record

Applies to User Roles:

System Administrator

To copy information from a query to a source record:

From an incident or service desk interaction record, click More or the More Actions icon, and then click Search Knowledge or Find Solution.

Note: The Find Solution option is available instead of Search Knowledge, if you have not purchased a Knowledge Management license.
Double-click a record from the list returned by the IR query.
Click Use Solution.

Note: The Use Solution option is available only when the record's Solution field is not empty.

HPE Service Manager returns to the source record. This action copies the Solution information from the selected record to the source record. The copied information replaces the original information in the source file.