Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.52

Install > Install the Service Manager Windows Client > Install a Windows Client

Install a Windows Client

The Service Manager Windows Client is mainly for Service Manager administrators and implementers. HPE recommends that you use the web client for end users.

Note The Windows Client installer also installs the Client Configuration Utility in the following directory: <Service Manager installation path>\Client\ClientConfiguration. To run the utility, double-click the confutil.bat file in this directory.

You can install a Service Manager Windows Client (including the Client Configuration Utility) locally or on a network share where multiple users run from the shared client installation. Click a task below to view instructions for installing the Windows Client on a local machine or on a network share.

Caution If you share a Windows Client on a network share, you run the risk of running out of user licenses or network system resources to run the client.

Install a local Windows Client and Client Configuration Utility

You can install a local Windows Client by either running the Installer or performing silent installation.

Run the Installer to install a local Windows Client

Follow these steps:

Make sure that the workspace and configuration folders are writeable.
Log in to the Windows server as a user with local administrator privileges.
Extract the sm9.52.xxxx_Windows_Client.zip file into the appropriate drive of the server.
Run setupclient-9.52.exe to start the Installer. The installation wizard starts.
Select the language for the installer and click OK. The Service Manager Client Installer opens.
Click Next to read the licensing agreement.
Select I accept the terms of the License Agreement. The Next button becomes active.
Click Next and the Choose Installation Folder page opens.
The default installation folder is: C:\Program Files (x86)\HPE\Service Manager 9.52\Client. Click Choose to navigate to a different location if you want to choose a different path.
The feature selection page opens, on which the HPE Service Manager Client Administrative Tools option selected by default. This option will install the client administrative tools, such as Console and RAD Debugger. If you do not want to install these administrative tools, deselect this option.
Click Next to prepare the installation process. The Summary page opens.
Click Install to begin copying the installation files. The HPEService Manager Client Installer displays summary information when the installation is complete.
Click Finish to exit.

Install a shared Windows Client and Client Configuration Utility

Caution If you share a Windows Client on a network share, you run the risk of running out of user licenses or network system resources to run the client.

You can install a shared Windows Client by either running the Installer or performing silent installation.

Run the Installer to install a shared Windows Client

Follow these steps:

Make sure that the workspace and configuration folders are writable.
Log in to the network share as a user with administrator privileges.
Extract the sm9.52.xxxx_Windows_Client.zip file into the appropriate drive of the server.
Run setupclient-9.52.exe to start the Installer. The installation wizard starts.
Select the language for the installer and click OK. The Service Manager Client Installer opens.
Click Next to read the licensing agreement.
Select I accept the terms in the License Agreement. The Next button becomes active.
Click Next and the Select Installation Folder page opens.
The default installation folder is: C:\Program Files (x86)\HPE\Service Manager 9.52\Client. Click Choose to navigate to a different location if you want to choose a different path.
The feature selection page opens, on which the HPE Service Manager Client Administrative Tools option selected by default. This option will install the client administrative tools, such as Console and RAD Debugger. If you do not want to install these administrative tools, deselect this option.
Click Next to prepare the installation process. The Summary page opens.
Click Install to begin copying the installation files. The HPE Service Manager Client Installer displays summary information the installation is complete.
Click Done to exit.
Create a Windows network share to the folder where you installed the Service Manager client and grant users access to the network share. For example, \\my_server\Service Manager Client.
Log in to the computer system of each user who will use the shared client and map the network share to a drive letter on the local system. For example, Drive letter: F: Mapped to: \\my_server\Service Manager Client.
Create a Windows shortcut to the ServiceManager.exe file on the network share. For example, F:\ServiceManager.exe.

By default, all users share common client settings. If you want each user to have individual local client settings, modify the target properties of the Windows shortcut to add the following information after the executable name: -data %USERPROFILE%\Service Manager\

The -data parameter enables you to specify a path where you want to store client settings. The example path above places a Service Manager folder in the Document and Settings folder of the currently logged in user.

Note If your path name includes spaces, enclose the path in double quotation marks. For example, F:\ServiceManager.exe -data "%USERPROFILE%\HPE Service Manager\workspace".

The Windows Client is now installed. Next, you need to define a connection from the Windows Client to the Service Manager Server.

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