Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.52

Integrate > Computer Telephony Integration (CTI) with the Web client > Use the new CTI method > How to test the new CTI method

How to test the new CTI method

The following are example steps to test the new CTI method using Microsoft Word and Chrome. In this example, a new interaction will be created and the action of the Back button on the interaction detail page is executed.

Tip To learn more about the new CTI method, see How the new CTI method works and How to use the new CTI method.

Open your web tier telephony URL in Chrome. For example:

http://smwebtierhost:8080/webtier-9.52/index.do?telephonyuser=1

Log in to the web tier client.
Open Microsoft Word on your system.
Open the macro editor from Word. For example, press ALT + F11 to open it.
Copy and paste the script above to the editor and update the parameters. For details, see Configure the CTI application.
In the macro editor, place your cursor in the ReceiveInteraction sub function area, and click Run > Run Sub/UserForm.
An interaction is automatically created.
Call Service Manager with a System Event type (ButtonTransferCallFromCTI) to execute a Back action. To do this, follow these steps:
1. Add the following sub function to the VBA script in Word:
```
Sub ButtonTransferCallFromCTI()
    params = """Transact"",""3"""
    Call SendSystemEvent(params, "chrome")
End Sub
```
  The following figure shows that the ButtonTransferCallFromCTI sub function is added.
2. Run the ButtonTransferCallFromCTI sub function.
3. A confirmation dialog opens, asking if you want to leave the interaction without creating it. This is the same dialog that would appear if you click the Back button in a new Interaction record.

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