Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.52

Integrate > Computer Telephony Integration (CTI) with the Web client > Use the new CTI method

Use the new CTI method

You are recommended to use the new Computer Telephony Integration (CTI) method instead of the legacy one, for the following reasons:

The new method uses native HTML and JavaScript instead of the CTI applet, and therefore eliminates the dependency on your browser's ability to support Java applet technology.
The new method can automate not only the creation and update of interactions and incidents, but also the action of a toolbar button or a More menu option in an active record detail form.

Click the following links to learn more about the new CTI method: