Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.52

Install > Install the Mobile Applications client > Appendix B: Mobile Applications for HPE Service Manager Process Designer > PD Incident module

PD Incident module

For a newly created incident in the Categorization phase, Incident Details, Categorization and Assignment, Major & Escalation, Activities, Proposed Solution and Related Records groups are displayed as corresponding tabs in the Detail view on Mobile Applications client. You are able to update the incident in this phase.

Change the incident's status to Work in Progress, the incident moves to the Investigation phase. You are able to update the incident in this phase.

After updating the proposed solutions and save the record, the incident moves to the Recovery phase. You are able to update and close the incident in this phase.

After changing the incident's status to Resolved, the incident moves to the Review phase. The Proposed Solution tab is renamed to Recovery Action and you are able to update and close the incident in this phase.

After closing the incident on Mobile Applications client, the incident moves to the Closure phase and all tabs become read-only.

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