Approve or deny a Service Catalog request

User role: Service Catalog approver

When an order is submitted from Service Catalog, HPE Service Manager automatically creates an interaction that, based on approval requirements, may have to be approved before its fulfillment or to be denied.

To process a Service Catalog request, follow these steps:

1. Tap a request record from the My Pending Approvals view. The Detail view of this record opens.
2. Review the request and determine how you will process the approval request.

3. To approve a Service Catalog request, tap Approve from the action bar.

   The record is now approved and disappear from the view list.

   Note You can also approve delegated approvals from the My Pending Delegated Approvals view.

4. To deny a Service Catalog request, follow these steps:

   1. Tap Deny from the action bar.
   2. Type the reason you are denying the request, and then tap Save.

The record is now denied and disappear from the view list.