Approve, deny or retract a change

User role: Change Approver

You can approve or deny a change that is pending approval only if you are a member of the necessary approval group and you are assigned the appropriate Change Management user profile. You can also retract a change that has been previously approved or denied, if you are unwilling to commit resources or know of technical incidents that affect the request.

To process a change approval request, follow these steps:

1. Tap a change record from the Awaiting My Approval view. The Detail view of this record opens.
2. Review the change information and determine how you will process the approval request.

3. To approve a change, tap Approve from the action bar.

   HPE Service Manager changes the Approval Status to approved, and the Change Manager updates the change and passes it to the Change Coordinator for implementation.

4. To deny a change, follow these steps:

   1. Tap Deny from the action bar.
   2. Type the reason you are denying the change, and then tap Save.

   Service Manager changes the Approval Status to denied, and no further approvals are possible until the denial is retracted.

5. To retract a change, follow these steps:

   1. Tap Retract from the action bar.
   2. Type the reason you are retracting the change, and then tap Save.

   Service Manager changes the Approval Status to pending, and the change request requires a new approval cycle to progress.