Manage changes

When a change request is logged, the Change Analyst assesses the change request, implements a plan for delivering the change, and then notifies the Change Coordinator as to the impact of the change. The change request is then submitted for Change Approver, or Change Advisory Board (CAB)'s approval. Service Manager Mobile Applications provide the Change Management staff the ability to perform the following tasks from their smartphones:

• Review change requests.
• Approve or deny changes.
• Coordinate change implementation.
• Handle emergency change requests.
• Assign or reassign change requests.
• Add activity (or journal entry) entries.
• Review change requests.

An example of a change approver's possible actions for a change record include approving or denying change requests. To deny a pending change request, a Change Approver may do the following:

• Drill down into a single record.

• Deny the ticket.

• In the Update field, type detailed notes about the denied request.

Users can also drill down to the details of a field within a record. For example, if a Change Management staff wants to add an activity (or journal entry) update to a change request, he/she nay do the following:

• Search for the change record.

• Drill down into the record's activities.
• Add the necessary activity update.
• Make any other necessary changes.