Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.52

Common tasks in the Detail view

Refer to the following content for some common user tasks in the Detail view.

To access the List view of a record:

When navigating through detailed records, you can tap Back to go back to the List view.
Tap the tabs at the top to display the detailed information of a record (for example, Categorization and Assignment, Related Records, Attachments, and so on).
Tap the Fill icon to update the editable fields of a record (for example, Status, Affected Service/CI, Assignee/Assignment Group).
Tap the bulb icon in the contact information of a record, and then tap the telephone number to use the click-to-dial functionality. The dial dialog box will open.
Tap the bulb icon in the contact information of a record, and then tap the email address to use the click-to-email functionality. The email application embedded in your smartphone opens.
Tap the Ellipsis icon at the top and select corresponding option in the list opened to:
- View or clear system messages for the current user.
- Log out of the mobile session.
Tap the floating action bar to display the options that you can perform on the current record.