Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
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Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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Understand the views within Service Manager Mobile Applications
After you logged in to Service Manager Mobile Applications, the default view is displayed depending on your user role. Service Manager Mobile Applications provides the following default views to access individual and group assignments and enables you to address any critical and pending issues that need immediate attention. If you are a Change Approver, you will also see change requests waiting for your approval.
| Module | View |
|---|---|
| Incident |
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| Change |
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| Interaction |
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| Approval1As of version 9.40, Mobile Applications provides additional approvals for time periods and requests (for Service Manager Codeless). |
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We welcome your comments!
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