Reassign an incident

User role:Incident Analyst, Incident Coordinator, Incident Manager

At times you will need to reassign incident records when an Incident Analyst is unavailable.

To resolve an incident, follow these steps:

  1. Tap the incident record you want to resolve. The Detail view of this record opens.
  2. Tap the Fill icon in the Assignee field, and then select an operator from the list of names to reassign the incident to that person.
  3. Tap Save from the action bar to save the record.