Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.52

Install > Install the Mobile Applications client > Work with Service Manager Mobile Applications > Using Service Manager Mobile Applications in power user view > Manage incidents

Manage incidents

When incidents are escalated from Service Desk interactions, opened by support staff, or reported by event monitoring tools, Incident Management provides the Incident Management staff the ability to perform the following tasks from their smartphones:

Browse and review incidents.
Assign or reassign an incident.
Investigate incidents.
Update incidents. For example, a field engineer can add an activity (or journal entry) update to an incident record and set the customer-visible flag to make the update available for customer viewing on the customer support portal.
Resolve or close a ticket. When a field engineer attempts to resolve or close an incident, HPE Service Manager determines the business logic and displays Resolve or Close accordingly.

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