Add a New KM Message to the scmessage Table

User role: System Administrator

Use this procedure to add a new message (token), which makes a label multilingual. After you create this new message, use the Message ID to update the label field for the hitlist you want to be multilingual.

1. Type db in the command line or navigate to Database Manager (click Tailoring > Database Manager).
2. Type scmessage in the Table box.
3. Click Search.
4. Type km in the Class box of the HPE Service Manager Message form.
5. Click Search.
6. Review the list of existing km-related system messages.
7. Add a new record where the class is km, the language code is the language of the string being added, the Message ID is unique within the class, and the text string is the text you want to display in the label of the hitlist.
8. Make a note of the Message ID number. You will need it to update the label field and when you add the text strings for the other languages you want to use for this hitlist label.
9. Click Save to create the new record.

Use this procedure to add message text in an additional language for an existing message ID.

1. Type db in the command line or navigate to Database Manager (click Tailoring > Database Manager).
2. Type scmessage in the Table text box.
3. Click Search.
4. Type km in the Class box of the HPE Service Manager Message form.
5. Click Search.
6. Review the list of existing km-related system messages to find the message number of the message for which you want to add the new language text.
7. Add a new record where the class is km, the language code is the language of the string being added, the Message ID matches the Message ID of the label token for this language, and the text string is the text in the language you want to display in the label of the hitlist.
8. Click Save to create the new record.